Frequently Asked Questions - Discountedlabs

Blood test orders are good for 90 days.  We are only able to refund your order(s) within the first 90 days if you have not had your blood drawn for the order(s). We do not do exchanges, but you can ask for a refund and place a new order for the tests you want within the 90 days following your original order. To cover physician expenses, a fee of $15 per order will be charged for refunds requested after 24 hours of your order

Note: 

You will receive the refund in your account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)  Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off your customer's bank statement, and a separate credit is not issued.

If you want two requisitions (lab tests to be run at different dates) within one order, you will need to purchase two blood draw fees.

Yes, to cover physician expenses, a fee of $15 per order will be charged for refunds.

If you notify us within 24 hours from your order time, we can refund you the amount that is represented by the code you have. We do not retroactively apply or change codes after 24 hours.

Due to state regulations we are unable to offer services through in NY, NJ, and RI or to its residents. No matter where you live, your lab order cannot be used at lab locations in the above-mentioned states.

Yes, however, you must provide a local address in the state that you will be tested. Prohibited states for Quest Diagnostics include NY, NJ, and RI.

Lab orders are valid for 3 months from the date of purchase. If you do not use your lab order within this time period it expires.

No, you do not need to sign your order.

If you would like to have tests performed on different days it is best to order the tests separately.

You can place an order for your child but need to create an account with your child's name, gender and date of birth. You can use your address, email address, phone number and credit card. Minors must be accompanied by their parent or legal guardian at the lab. You need to show your and your child's ID at the lab.

You should receive an email confirmation. If you do not see it, please check your spam folder.

Lab request forms can be downloaded right after you place your order. Please print the PDF file and take it to the closest lab that you can find in our "Find a Location" page.  Please do not sign that form. Get your blood drawn.  No fees will be charged by the Lab. If the lab clerk asks you for your insurance information, tell him/her that your order is prepaid.  If they have any questions, they can call the phone number on the lab request form.

To download your lab request form and your test results (both in PDF format), please download Adobe Reader at Windows and Mac. 

No. You are not required to make an appointment at any of the lab locations. But some locations are busier than others.  If you wish, you can make an appointment by visiting: Find a Location

To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

Lab order forms can be used within 90 days after you place an order.

Recent state regulations have made it impossible for us to serve customers in those states.  Residents of those states cannot obtain blood testing in other states.

Do not place an order for someone else. The information on your orders (name, date of birth, and address) should correspond to the person getting his/her blood drawn.  If you want to place an order for a friend, we suggest you buy a gift certificate and let that person place the order themselves using that certificate code which will be emailed to you for forwarding it to your friend/relative.  Buy certificate here

Your relative or friend can place their order and can use your credit card, however.  Since we do not mail (only email) results, the address on the card can be different from the home address of the person placing the order.

If your mailing address is in NY, NJ or RI, you cannot obtain blood testing from us even if you drive to other states.  We are sorry about that.  Those states have special legislation that prohibits direct-to-consumer lab services from companies outside them.

The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

Most lab test results will be emailed to you within 5-7 business days after you get your blood drawn. LC/MS-based tests like sensitive estradiol require up to 5 - 7 business days. You will receive an email alert when you can download your results.

We will email you an alert as soon as your results become available (Usually 5-7 business days). Due to privacy regulations, we do not email or fax them to your physician. It is your responsibility to do so.

No, your results will remain completely confidential. 

Check your spam folder since lab test results alerts are emailed when they are ready for download from your profile. If you can't locate this email, please email us at [email protected]

Sometimes blood test results are partially ready (only a few of your tests).We wait until your entire order lab test results are ready to send them in one single email.

We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and register to ask questions there.  They have over 37,000 members including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

Unfortunately Discounted Labs does not offer same day testing and result delivery.

We are unable to separate results for tests that are ordered together. If you require results to be separated place separate orders for the tests you need reported together.

DiscountedLabs.com was founded by frustrated self-reliant health advocates that needed more economical access to lab tests.

At DiscountedLabs.com we provide you with a doctor's prescription for your blood tests (every order is reviewed by a clinician). 

We pride ourselves to have the best prices available in most U.S. states (Except NY, NJ and RI). We are also committed to educating people about what blood tests mean via our blog and education pages. We also keep our blood test menu concise and simple so that you can find what you need faster. To make it easy for you, we have also created common blood test panels ordered by physicians for different conditions.

The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

Email us at [email protected] to ask us about our physician lab network.

Discounted Labs has a commitment to privacy for its customers. All credit card transactions are encrypted and insured. We will not sell or provide secure proprietary information input by customers to any outside parties. All customer information is kept on private, HIPAA-compliant servers

We have access to thousands of tests, some of which are not on our website. If there is a test you are interested in but can't find on the website, email us at [email protected] and we will be happy to discuss the availability of the test.

Email us at [email protected] to ask us about our physician lab network.

Blood test orders are good for 90 days.  We are only able to refund your order(s) within the first 90 days if you have not had your blood drawn for the order(s). We do not do exchanges, but you can ask for a refund and place a new order for the tests you want within the 90 days following your original order. To cover physician expenses, a fee of $15 per order will be charged for refunds requested after 24 hours of your order

Note: 

You will receive the refund in your account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)  Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off your customer's bank statement, and a separate credit is not issued.

Yes, but you must place separate orders. Please remember that orders are good for 90 days, so use them before then.

If you are taking Biotin, please stop it 72 hours before your blood draw. Biotin may interfere with hormone tests.

We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and register to ask questions there.  They have over 37,000 members including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

No, we cannot combine orders. If after placing your order you decide an additional test is needed simply place another order and contact us prior to visiting the lab so that we can refund one of the lab fees. You only pay one lab fee per visit (blood draw)

Check your spam folder since lab test results alerts are emailed when they are ready for download from your profile. If you can't locate this email, please email us at [email protected]

Test costs vary, depending on what tests you order. You can see an example of pricing on some frequently ordered tests and profiles here

To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

Sometimes. Fasting is usually recommended for common tests like glucose and lipid profiles. Some physicians prefer that testosterone testing is done before breakfast since food may temporarily decrease the blood level of testosterone.Please read this article for more details Fasting Blood Tests - Everything You Need to Know

We do not offer saliva-based testing.

If you are planning to order tests that you will use on different days or weeks apart, please place a separate order for each.

Do not place an order for someone else. The information on your orders (name, date of birth, and address) should correspond to the person getting his/her blood drawn.  If you want to place an order for a friend, we suggest you buy a gift certificate and let that person place the order themselves using that certificate code which will be emailed to you for forwarding it to your friend/relative.  Buy certificate here

Your relative or friend can place their order and can use your credit card, however.  Since we do not mail (only email) results, the address on the card can be different from the home address of the person placing the order.

Unfortunately, you have to have an address in one of the states that we serve in the United States.

If you order more than one blood test, only one blood draw is required.

We only sell the most accurate total and free testosterone test.

The Testosterone Free and Total LC/MS-MS  test provide two measurements for Testosterone levels. Results for this test will include Free Testosterone and Total Testosterone measured by liquid chromatography and tandem mass spectrometry (LC/MS-MS). 

This test is more sensitive than the one done by immunoassay and provides a more accurate measurement when total testosterone concentrations are very low (under 150 ng/dL, adequate for T testing in women) or very high (over 1500 ng/dL).

The decision is not up to us- it’s up to the customers HSA carrier/insurance company to accept the charges as a health care expense. The customer can try to submit expenses to his/her HSA insurance company. However, if his/her HSA company comes back with a request for more information about the transaction, we will not be responsible for providing such information.

 Click on the blue tab at the bottom of the homepage, log in and redeem your points for discounts. More details.

Email us at [email protected] to ask us about our physician lab network.

Yes, but you must place separate orders. Please remember that orders are good for 90 days, so use them before then.

If you are taking Biotin, please stop it 72 hours before your blood draw. Biotin may interfere with hormone tests.

If you notify us within 24 hours from your order time, we can refund you the amount that is represented by the code you have. We do not retroactively apply or change codes after 24 hours.

Choose the tests you would like to have performed, add them to your cart and proceed to the checkout. Register as a new Customer/Patient or log in if you are an existing customer. Complete checkout and follow the on-screen instructions to view and print your lab order. Take the lab order to the lab when you go for testing. Be sure to follow preparation instructions for the tests ordered.

We believe that ExcelMale.com is one of the best and most moderated men's health forums online.  We suggest checking them out and register to ask questions there.  They have over 37,000 members including some well-known physicians. They also review clinics, compounding pharmacies, products, and services related to health.

No, we do not offer DNA testing at this time.

Payments accepted include Visa, MasterCard, Discover, American Express, and PayPal. We will add other methods in the future.

All fees are included in the cost of the tests when you place your order. No further payment is required at the lab.

No, Discounted Labs provides the lab order for you.

You can place an order for your child but need to create an account with your child's name, gender and date of birth. You can use your address, email address, phone number and credit card. Minors must be accompanied by their parent or legal guardian at the lab. You need to show your and your child's ID at the lab.

DiscountedLabs.com was founded by frustrated self-reliant health advocates that needed more economical access to lab tests.

At DiscountedLabs.com we provide you with a doctor's prescription for your blood tests (every order is reviewed by a clinician). 

We pride ourselves to have the best prices available in most U.S. states (Except NY, NJ and RI). We are also committed to educating people about what blood tests mean via our blog and education pages. We also keep our blood test menu concise and simple so that you can find what you need faster. To make it easy for you, we have also created common blood test panels ordered by physicians for different conditions.

Unfortunately, we cannot take insurance. This allows us to keep the lowest prices possible. We do not provide information for insurance processing.

Test costs vary, depending on what tests you order. You can see an example of pricing on some frequently ordered tests and profiles here

No. You are not required to make an appointment at any of the lab locations. But some locations are busier than others.  If you wish, you can make an appointment by visiting: Find a Location

No, your results will remain completely confidential. 

To keep costs and complexities down, we only sale the lab tests listed on our "Choose a Test" page.

Sometimes. Fasting is usually recommended for common tests like glucose and lipid profiles. Some physicians prefer that testosterone testing is done before breakfast since food may temporarily decrease the blood level of testosterone.Please read this article for more details Fasting Blood Tests - Everything You Need to Know

We do not offer saliva-based testing.

If you are planning to order tests that you will use on different days or weeks apart, please place a separate order for each.

Recent state regulations have made it impossible for us to serve customers in those states.  Residents of those states cannot obtain blood testing in other states.

Unfortunately, you have to have an address in one of the states that we serve in the United States.

If you order more than one blood test, only one blood draw is required.

We only sell the most accurate total and free testosterone test.

The Testosterone Free and Total LC/MS-MS  test provide two measurements for Testosterone levels. Results for this test will include Free Testosterone and Total Testosterone measured by liquid chromatography and tandem mass spectrometry (LC/MS-MS). 

This test is more sensitive than the one done by immunoassay and provides a more accurate measurement when total testosterone concentrations are very low (under 150 ng/dL, adequate for T testing in women) or very high (over 1500 ng/dL).

Sometimes blood test results are partially ready (only a few of your tests).We wait until your entire order lab test results are ready to send them in one single email.

Email us at [email protected] to ask us about our physician lab network.

Discounted Labs does not recommend physicians or write prescriptions. If you do not have a personal physician, email us at [email protected]